Yes, we would advise you contact us by raising this issue through the Guest Help Form, so we can try to recommend our perferred moving and storage contractors, who can guide you on logistics and costs to store the items.
Any Owner items removed by you, must be put back in the property before the end of your stay.
At the end of your stay, there will be an inspection of your property condition and contents, please make sure the items are put back in the same room/location as they were when you moved in. This will help avoid confusion and claims about lost, stolen, or misplaced items.
Yes, we would advise you contact us by raising this issue through the Guest Help Form, so we can inform the Owner. Please be aware that the Owner is not obligated to replace or provide new furniture unless that was specifically agreed previously, e.g. during contract negotiations. Exisitng furniture that is broken through wear and tear will certainly be repaired or replaced.
All the hard and soft furnishing items that the Owner provides must be compliant with the necessary fire safety regulations, and this can be checked by looking at the regulatory labels attached to the furniture items. More details can be found here.
Unless it is an obvious case of misuse or force causing the damage (which will be judged by an experienced contractor), the Owner will be obligated to undertake repairs. The Owner will keep the furniture in a reasonable condition during your stay, allowing for natural ageing over time. The reasonable condition of furniture and ageing will be judged compared to the condition of the property and furnishings at the beginning of your stay.
You can try to follow these stain removal tips. If those do not work, raise the issue to us through the Guest Help Form, and we can recommend a suitable cleaner that can try to clean the affected surfaces for you. The cost will be yours to bear. If you have purchased contents insurance, then you may be covered for such accidents under that policy, please check with your insurance provider if you have one.
If the item belongs to you, or if you have approval from the Owner to remove an item (you can confirm this with your Host), please consider environmentally-friendly reuse and recycling options first, before looking to dispose of it.
You can search on your local council website for guides and instructions related to “recycling”, “reuse”, “unwanted furniture items”, “bulky waste collections”, or similar.
Depending on the size, and condition, of the unwanted item you may be able to have it collected by local authorities, charities, and related organisations for either safe disposal, or reuse by someone else, at no cost to you. Or, you may have to pay a collection fee if the item is large.
You may also consider online marketplaces such as Facebook Marketplace, Gumtree, and others, that can be used to sell or give away items that others might be able to use.